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Terms & Conditions

Welcome to www.delifonseca.co.uk. By using this website you accept and agree to be bound by these General Terms and Conditions of Sale, the Privacy Policy and such other policies we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these General Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

These General Terms and Conditions of Sale govern the sale of goods by us to you, the customer, via our website www.delifonseca.co.uk, which is operated by Delifonseca Dockside Ltd,  and will form the basis of the contract between us. Copies of these terms and conditions are available on request. Please read them carefully before placing your order and print a copy for future reference.

The Contract Between Us

When you place an order to purchase items using our Website or by other means, this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the payment details are correct and your own.

We will confirm receipt of your order by sending you an email summarising the details of your order ('Order Confirmation E-mail'); this is the point at which we accept your order and the contract is formed (subject to these terms and conditions). The contract is completed when the goods are delivered (also subject to these terms and conditions)

Your Account

You may register with us when purchasing items using this website or by other means. For your website account, you are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password, please therefore take all necessary precautions to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

Please ensure the details you provide us with on registration are correct, complete and up to date. Inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the 'Your Account' area of the Website.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

Product Description and Specifications

We have made every effort to ensure that the goods displayed on this website conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions of items on the website  are quoted as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.

Orders

All orders for goods made by you on the website  are subject to these Terms and Conditions.

Amendments: If you wish to amend an order you must notify us by phone as soon as possible and we will use our best efforts to make an amendment if at all possible provided the order has not already been despatched . We, however, make no guarantees that this can be done. We also reserve the right to cancel or amend your order before the goods are despatched if the goods are no longer in stock (see Substitution below).

Substitution Items

Delifonseca  reserves the right to substitute an item of equal or greater value than the original item listed, or issue a refund for the product. This applies to items within Hampers and Gift Boxes. .

Prices

Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the website  include Value Added Tax where chargeable which will be applied at the current rate. Whilst we try and ensure all details, descriptions and prices are correct when appearing online, some products might be subject to slight variations. If, however, we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled as we are not obliged to honour such orders.

The delivery charge is an additional cost. Please refer to our Delivery Information for full details.

Payment

All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received.

For online orders you may pay by supplying your credit/debit card details on the secure online order form. Delifonseca Dockside Ltd  operates the highest level of security, meaning your card details are not retained. Should we need to issue a refund due to a price change or item being out of stock we may need to re-contact you to obtain your card details.

Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.delifonseca.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

These services enhance your existing card account against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. Once you've registered and created your own private password with your card issuer, you will be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa or Mastercard SecureCode™ password is not your Delifonseca  account password. Delifonseca  do not have access to your Verified by Visa or Mastercard SecureCode™ password.

We regret that we cannot accept cheques, cash or vouchers as payment online. 

Please note that we cannot guarantee the security of data when communicating with Delifonseca via email.. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

Corporate orders: in addition to the payment methods mentioned above, payment by bank transfer can also be accepted for phone orders but please note that the order will not be confirmed, nor items reserved, until payment is received which can take 3 working days.

Cheques

Delifonseca  no longer accept cheques for payment in the shop and restaurants. 

Privacy and Communications

When you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Policy.

To fulfil our obligations to you under these General Terms and Conditions we communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing.

Our Privacy Policy does not encompass sites maintained by other companies, affiliate sites or those sites who re-direct to www.delifonseca.co.ukThis also relates to sites you access or are re-directed to from www.delifonseca.co.uk 

Age Restrictions

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this website only with the involvement of a parent or guardian.

By law we cannot sell knives, products containing alcohol or tobacco to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.

Some of the items available for purchase from this website contain intoxicating liquor. When you place an order for an alcoholic product using this website, you confirm that you are aged 18 or over.

Gift Messages

A personal gift message of up to 9 lines of 30 characters each (i.e. 280 characters including spaces), can be included with all orders. Please note that 'special' characters, clip art images, emoticons, etc. are not recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.

The gift message will be placed securely under the gift ribbon on top of the hamper . We are unable to include personal enclosures with your gifts.

Content & Intellectual Property Rights

www.delifonseca.co.uk , its products and content is protected by national intellectual property. You are only allowed to use content found on this website as expressly agreed by Delifonseca Dockside Ltd. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

You also agree that no joint venture, partnership, employment or agency relationship exists between yourself and Delifonseca Dockside Ltd. . You will not express yourself as an employee, agent or representative of Delifonseca Dockside Ltd  and we are not liable for any representation, act or omission on your part.

Food, Food Hampers and Gift boxes

Hampers and gift boxes are collections of food and non-food items packaged in containers such as card hampers.. The hampers and gift boxes photographed contain only the items listed. This means some wine vintages may vary according to availability and props used in the photography are not included in the hampers unless stated in the hamper listing. In the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value. We may also at times show slightly different packaging in the hamper contents listing to that of the actual hamper contents.

Food and beverages are perishable and often have rapid expiry dates. Therefore hampers with food and beverage items are excluded from your statutory right to return purchases within the seven working day 'cooling-off' period.

Cancellations Prior to Despatch

If you wish to cancel your order prior to despatch, please contact our Customer Services on info@delifonseca.co.uk . As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with the 'Right to Cancel and Return Purchases' below.

Right to Cancel and Return Purchases

Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days from the day after you receive the goods.. However this right does not apply to :

Perishable goods and other items likely to expire rapidly, this includes all food and beverages and hampers and gift boxes containing such items;

Your statutory rights regarding damaged, defective or incorrect goods are not affected by this.

Items Damaged in Transit, defective or Incorrect Items 

Claims for damage or loss in transit will be met provided the goods are signed for on receipt as either ‘damaged’ or ‘unexamined’ and we are informed at once (tel: 0151 255 0808) and confirmed in writing within 3 days of delivery (hampers@delifonseca.co.uk). Damaged goods must be retained for inspection. Please note that we may require photos of the damage and packaging in order to enable us to investigate the matter with our couriers. Delifonseca may wish to make arrangements for return of the goods to us at our expense. Returned goods should be clearly marked with the senders name and address and adequately wrapped. Our liability is limited to the selling price of the goods in all cases. When the damaged, defective or incorrect goods have been received and checked, we will send a replacement to you as soon as possible at no cost to you. Alternatively, if you prefer, we will refund the item(s), this may mean that you will be contacted for repayment details.

Delivery to United Kingdom Addresses

For full information of our delivery services, please click here. Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day. 

We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival period, we aim to contact you to discuss your options and despatch as soon as possible. If the items are not delivered within the time period we specify in the Confirmation Email, please contact us via email on hampers@delifonseca.co.u k quoting the order reference contained in your Order Confirmation E-mail.

Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. 

Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (e.g. weather) for which we will not be responsible.

All deliveries must be signed for. Deliveries are to an address not a named individual. If a signed delivery at that address is not possible a card will be left saying that delivery was attempted and stating where the items will be held and the options available for delivery to be re-attempted or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to our Distribution Centre and the sender contacted for instructions of where the goods should be delivered, a refund is not available in these circumstances. If we are unable to make contact, the returned items will be sent to the sender’s address who will be liable for any additional costs.

Depending on when you place your order, delivery will be made on weekdays. 

In addition to you own contact details you must supply contact details for the lucky recipient so our lovely couriers can email them the night before delivery and then text them on the day. Thus making sure they won’t miss the parcel or offer the opportunity to re-arrange.

Delifonseca  cannot be held responsible for any failed deliveries due to an incorrect or incomplete delivery address. Any new delivery charges incurred due to such errors will be passed on to the sender.

Delivery Charges

Our shipping policy is clear and transparent: We charge you what it costs for us to deliver your gift. 

£8.95 for all hampers 

£2.95 for vouchers

Delivery Outside the United Kingdom.

Delifonseca does not currently provide this service. 

BFPO

Delifonseca does not currently provide this service 

Limitation of Liability

To the maximum extent permitted by law, Delifonseca Dockside Ltd  accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including indirect, consequential, special or exemplary damages arising from the use of this website or any information contained therein.

Events Beyond Our Reasonable Control

We will not be responsible to you for any delay or failure to comply with our obligations under these Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Alterations to this Website and General Terms and Conditions

We reserve the right at any time to make changes to this website, these General Terms and Conditions of Sale, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order items from the website or other means. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

Waiver

If you breach these General Terms and Conditions of Sale and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing Law and Jurisdiction

These General Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Customer Support

For order,enquiries, please contact us in the first instance via email on: hampers@delifonseca.co.uk.  We will be happy to ring you back within the same working day and this will enable us to ensure you speak to the correct team member with the correct hamper knowledge. In urgent circumstances please call us on 0151 255 0808.  

Our Details

Delifonseca  is a trading name of Delifonseca Dockside Ltd. .

Registered in England : 7011274 

Registered office: Barnston Gouse, Beacon Lane, Heswell, CH6 0EE 

Trading Address: Delifonseca Dockside, Brunswick Quay, Brunswick Way, Liverpool, L3 4BN